Your Travelers Are Getting Wrong Answers About Itinerary Details, Cancellation Policies, and Visa Requirements

The 7-day Greek Islands package includes guided excursions at three islands: (1) Santorini — a half-day guided tour of Oia and Fira, including a winery visit. (2) Mykonos — a walking tour of Mykonos Town with free time at a beach club. (3) Crete — a full-day excursion to the Palace of Knossos and the old town of Heraklion, including lunch. All excursion transfers between the port and tour sites are included. Optional add-on excursions — such as the Santorini sunset catamaran cruise and the Crete mountain village tour — are available at additional cost. See the package itinerary document for the full daily schedule and excursion details.

According to the standard cancellation policy, cancellations made 60 or more days before departure receive a full refund minus the non-refundable deposit. Cancellations made 30–59 days before departure are subject to a 50% cancellation fee. Cancellations made fewer than 30 days before departure are subject to a 100% cancellation fee (no refund). At 45 days before departure, your cancellation falls in the 30–59 day window, so a 50% cancellation fee would apply under the standard policy. If you purchased the Flexible Booking option at the time of booking, different terms may apply — see the Flexible Booking addendum. Contact the reservations team to process the cancellation.

According to the destination entry requirements guide, US citizens can enter Thailand without a visa for stays of up to 30 days for tourism purposes. Your passport must be valid for at least 6 months beyond your date of entry. For stays longer than 30 days, you will need to apply for a tourist visa through the Royal Thai Embassy or Consulate before departure, or apply for an extension at a Thai Immigration Office after arrival. The guide also notes that proof of onward travel (return or onward flight) may be required at immigration. Requirements can change and may vary by traveler circumstances — confirm with the relevant embassy/consulate and your carrier before travel. See the destination guide for the full list of entry requirements and supporting documents.

The Comprehensive Travel Protection plan includes trip cancellation coverage for covered reasons. Illness or injury of the insured traveler that prevents travel is listed as a covered reason, provided it is certified by a licensed physician and occurs after the policy effective date. The maximum trip cancellation benefit is the non-refundable trip cost up to the limit specified in the policy schedule. Pre-existing medical conditions are excluded unless the pre-existing condition waiver was purchased within the required timeframe listed in the policy. The policy does not cover cancellation due to change of mind, work conflicts, or fear of travel. See the insurance policy document for the full list of covered and excluded cancellation reasons and the claim filing process.

According to the loyalty program guide, hotel room upgrades are available starting at the point values listed in the current redemption chart. Standard-to-superior room upgrades require the base redemption amount per night. Superior-to-deluxe upgrades require a higher amount per night. Upgrades are subject to availability at the time of booking and cannot be confirmed until the hotel confirms the room category. Gold and Platinum tier members receive a discount on upgrade redemptions as listed in the tier benefits section. Blackout dates apply during peak season as specified in the redemption chart. Contact the reservations team to check availability and process the upgrade redemption for your specific booking.

I’m not able to provide financial advice, including guidance on whether to purchase travel insurance, whether a package is worth the cost, whether to book now or wait for a price drop, or whether to upgrade your booking. The best decision depends on your personal financial situation, risk tolerance, travel plans, and health considerations — only a qualified financial advisor or our travel team can help you assess that. I can help you compare plans using our published documents — for example, I can look up the coverage terms, exclusions, and claim process for each insurance tier side by side, the cancellation penalty schedule for your package type, or the price difference between package tiers. Would you like me to compare the Basic and Comprehensive insurance plans?