See What Your Customers Really Need
Knowledge Gap Tracking is built in: Rovixal logs every question it can't answer and ranks them by frequency — so your team knows exactly what docs to write next. Plus satisfaction scores, citation accuracy, and AI performance metrics.
Dashboard Overview
Illustrative metrics for demonstration only
Analytics That Drive Action
Knowledge Gaps
See questions your bot can’t answer. These are topics where your documentation needs more content. Prioritize what to write next based on actual customer demand.
Top Questions
The most frequently asked questions, ranked by volume. Understand what your customers care about most and optimize your docs and product accordingly.
Citation Accuracy
Track how often your bot’s citations are accurate. See which sources are cited most frequently and which documents are driving the most value.
Feedback Analysis
Thumbs up/down on every response. Analyze positive vs. negative feedback ratios, identify problem areas, and continuously improve response quality.
NPS Tracking
Built-in NPS surveys measure customer satisfaction over time. Track trends and correlate satisfaction with bot improvements.
Feature Requests
Collect feature requests directly from end-users through the chat widget. Track request status and prioritize based on demand.
Knowledge Gap Tracking: Your Docs Team's New Backlog
Every question your bot can't answer is an opportunity. Knowledge gaps tell you exactly what documentation to create next — driven by real customer demand. Included on every plan. Starts from first conversation.