Stop Losing Customers to Wrong Answers About Orders, Returns, and Policies.
Rovixal resolves WISMO, return eligibility, promo rules, and sizing questions instantly -- grounded in your actual policies, with citations your team can verify. No hallucinated shipping dates. No invented coupon codes. No fabricated return windows.
No credit card required. Deploy on your storefront in under 10 minutes.
Based on our return policy, standard purchases can be returned within 30 days. However, items purchased during holiday promotions (Nov 15 - Jan 5) have an extended 60-day return window. Your purchase on December 12 qualifies for the extended window, so you have until February 10 to initiate a return.
The Five Support Problems Draining Your eCommerce Team
Returns & Exchanges Complexity
Your return policy has 6 variations: standard 30-day, holiday extended, final-sale exclusions, opened-box restrictions, subscription items, and international orders. Agents memorize the wrong version. Customers screenshot the wrong answer. You eat the cost.
WISMO (Where Is My Order)
An estimated 40% of your tickets are "Where is my order?" -- and they all feel urgent. Agents copy-paste tracking links manually. Customers ask again 4 hours later because the first response was vague. Each ticket costs an estimated $8-15 in agent time for a question your system already has the answer to.
Promo & Coupon Rule Confusion
BOGO excludes clearance. The 20% code does not stack with loyalty discounts. Free shipping requires $75 minimum after discounts. Your agents guess. Your customers complain. Your margins erode.
Sizing & Fit Questions
"Does this run large?" "What size should I get if I am between a Medium and Large?" These are answerable from your size guide -- but agents still spend 4 minutes per ticket because the guide is a PDF buried in a shared drive.
Multi-Channel Policy Drift
Your website says 30 days. Your agent said 60. Now you have a dispute. Policy docs get updated in Notion but not in the agent script. The FAQ page says one thing, the email template says another. Every inconsistency becomes a customer complaint or a costly exception.
Built for eCommerce Accuracy. Not Generic AI Chat.
Citation Verification Prevents Policy Hallucination
Generic chatbots invent return windows, shipping dates, and promo terms. Rovixal traces every claim to a specific document section. If it cannot cite a source, it says so and escalates.
- 3-tier citation matching: exact, fuzzy, and semantic
- Unverifiable claims stripped before delivery
- Customers see clickable source links
Authority Weighting Eliminates Policy Drift
When your FAQ says 30 days and your policy doc says 60 days, which one should your AI trust? Rovixal uses 3 authority levels so official policy documents always outrank informal content.
- PRIMARY (1.3x): Official policies, terms, product specs
- SECONDARY (1.0x): FAQ pages, help articles, internal guides
- REFERENCE (0.7x): Blog posts, marketing copy, community content
Freshness Tracking Keeps Answers Current
Last quarter's promo terms do not answer this quarter's promo questions. Rovixal tracks document freshness and automatically deprioritizes aging content.
- CURRENT (≤30 days): Full weight
- AGING (30-90 days): Flagged for review
- STALE (90-180 days): Deprioritized in retrieval
- EXPIRED (>180 days): Excluded from answers
Live Chat Handoff with Full Context
When a return is complicated or a customer is frustrated, the AI escalates to a human. The agent gets the full conversation, every source cited, the confidence score, and the customer's name and email.
- Configurable confidence threshold for auto-escalation
- Custom escalation keywords
- Queue position tracking for visitors
- Business hours awareness with timezone support
Analytics That Surface Operational Blind Spots
Rovixal tells you which questions your documentation cannot answer, which policies confuse customers, and where your knowledge base has gaps.
- Knowledge gaps: auto-detected unanswered questions
- Top questions: see what customers ask most
- Citation accuracy: % verified across all responses
- Trust Score: 6-component reliability metric
Accuracy You Can Audit. Not Accuracy You Have to Hope For.
Generic eCommerce Chatbot
Rovixal for eCommerce
Trust Score: 6-Component Composite Metric
Passing threshold: 85%. Computed on every deployment.
ROI Estimate for Mid-Market eCommerce
Conservative, base, and aggressive scenarios based on industry benchmarks. Actual results vary with knowledge base quality and query complexity.
All figures are estimates based on industry benchmarks. Deflection rate, cost per ticket, and ticket volume vary by brand.
Monthly Savings = Deflection Rate x Tickets/Month x Cost Per TicketLive on Your Storefront in 3 Weeks
Index Your Knowledge
- Connect Notion workspace or Google Docs with policies, FAQs, product info
- Upload PDF size guides, CSV product specs, policy documents
- Configure source authority levels (policy docs = PRIMARY, FAQ = SECONDARY)
- Set up company profile and chatbot persona
Configure & Test
- Set up FAQ entries for high-volume questions (WISMO, return eligibility)
- Configure conditional responses for escalation keywords
- Define tone and response style
- Configure business hours and escalation thresholds
- Test with internal team using the testing sandbox
Deploy & Monitor
- Embed widget on storefront (2 lines of code)
- Configure domain whitelisting
- Monitor analytics: deflection rate, top questions, knowledge gaps
- Review Trust Score and confidence distribution
- Set up live chat for agents handling escalated conversations
<script src="https://widget.rovixal.com/v1.js"></script>
<chatbot-widget id="your-bot-id" />