Your AI Support Agent Is Giving Wrong Answers About Your Product.
Rovixal grounds every response in your actual documentation -- API reference, help articles, changelog, and pricing pages -- with citations your customers can verify. No hallucinated features. No deprecated endpoints. No wrong plan details.
No credit card required. Connect your docs and go live in under a week.
API access is available on the Pro plan ($99/month) and above. Your current Starter plan does not include API access. Upgrading to Pro also includes webhooks, 3 chatbots, and branding removal.
The Five Support Problems Draining Your SaaS Team
Feature & Plan Confusion
"Does my plan include SSO?" Your AI says yes. It doesn't. The customer spends an hour trying to find a setting that doesn't exist, then files an angry ticket. Generic AI can't distinguish between a feature on Enterprise vs. one on Free -- it reads "SSO" in your docs and assumes it's available to everyone.
Outdated API & Integration Docs
A developer follows an AI-suggested code sample using a deprecated endpoint. They debug for two hours before finding the v3 migration guide buried in Confluence. Your API docs are in Notion, migration guides in Confluence, and changelogs in Google Docs -- the AI retrieves the first match regardless of age.
Billing & Subscription Questions
"If I upgrade mid-cycle, do I get charged the full month?" Your AI guesses "yes." Your actual billing policy is prorated. The customer overpays and requests a chargeback. Billing policies are buried in legal docs and rarely indexed by support tools.
Onboarding & Setup Confusion
New users follow a getting-started guide that references a UI redesigned three sprints ago. They can't find the button, assume the product is broken, and churn. Onboarding docs go stale faster than any other content type in SaaS.
Cross-Product Knowledge Contamination
You have 3 products. A customer on Product A asks about export limits. The AI pulls the answer from Product B's docs. The customer follows incorrect instructions and corrupts their data. All your docs live in the same knowledge base and generic AI treats all content equally.
Built for SaaS Accuracy. Not Generic AI Chat.
Citation Verification Prevents Feature Hallucination
The #1 SaaS support failure is AI claiming features that don't exist or are on a different plan. Rovixal traces every claim to a specific document section using exact and fuzzy text matching. If a claim can't be verified, it's flagged.
- Exact and n-gram fuzzy matching against retrieved documents
- Unverifiable claims flagged before delivery
- Customers see source references for every answer
Authority Weighting Separates Official Docs from Blog Posts
SaaS knowledge includes official docs (high authority), help articles (medium), and community/blog content (low). Rovixal uses 3 authority levels so pricing pages and API reference always outrank blog posts.
- PRIMARY (1.3x): Pricing pages, API reference, billing policies
- SECONDARY (1.0x): Help articles, onboarding guides, changelogs
- REFERENCE (0.7x): Blog posts, announcements, community content
Freshness Tracking Handles Constant Doc Updates
SaaS products ship continuously. Rovixal tracks document freshness and automatically deprioritizes aging content -- preventing stale answers without manual curation.
- CURRENT (30 days or less): Full weight
- AGING (30-90 days): Flagged for review
- STALE (90-180 days): Deprioritized (0.85x) in retrieval
- EXPIRED (past expiration): Excluded entirely
Confidence-Based Escalation Prevents Guessing
When the AI doesn't know the answer, it escalates to a human instead of guessing. Three safety nets ensure customers never get stuck with a wrong answer.
- Low confidence (below configurable threshold, default 0.5) triggers escalation
- Explicit request keywords ("agent," "speak to someone") trigger immediate handoff
- Consecutive low-confidence responses trigger automatic escalation
- Agent receives full conversation context and cited sources via live chat
Knowledge Gap Analytics for Your Docs Team
Rovixal automatically surfaces questions the AI couldn't answer, giving your docs team a prioritized backlog of content gaps to fill.
- Knowledge gaps: auto-detected unanswered questions with 30-day rolling window
- Top questions: see what customers ask most, grouped by frequency
- Feedback analytics: satisfaction rate from thumbs up/down
- Trust Score: 6-component weighted reliability metric
Accuracy You Can Audit. Not Accuracy You Have to Hope For.
Generic AI Chatbot
Rovixal for SaaS
Trust Score: 6-Component Composite Metric
Passing threshold: 85%. Computed on every deployment.
ROI Estimate for SaaS Support Teams
Conservative, base, and aggressive scenarios based on industry benchmarks. Actual results vary with knowledge base quality and ticket complexity.
All figures are estimates based on industry benchmarks. Ticket cost ($15-25), volume, and deflection rate vary by company.
Monthly Savings = Deflection Rate x Tickets/Month x Avg Cost Per TicketLive on Your Product in 3 Weeks
Index Your Knowledge
- Connect Notion workspace, Google Docs, or Confluence with your docs
- Crawl your help center or docs site via website crawler
- Upload PDFs, Markdown files, or DOCX documents
- Configure source authority levels (API reference = PRIMARY, blog = REFERENCE)
Configure & Test
- Set bot persona: name, tone, expertise areas, and response style
- Configure escalation rules: confidence threshold, handoff keywords
- Set up domain whitelisting for your widget
- Test with your team using the dashboard preview
Deploy & Monitor
- Embed the widget on your site (two lines of code)
- Monitor analytics: knowledge gaps, top questions, satisfaction rate
- Review Trust Score and confidence distribution
- Set up webhooks to route escalations to your helpdesk (Pro+)
<script src="https://widget.rovixal.com/v1.js"></script>
<chatbot-widget id="your-bot-id" />