5 Safety Layers. 10 Minutes to Deploy. Zero Guesswork.

AI hallucination is the #1 risk in customer-facing AI. A single fabricated answer can destroy trust, create liability, and damage your brand. Rovixal mitigates this risk with a 5-layer defense system that verifies every response before it reaches your customers.

Get Started FreeVisit Trust Center
< 10 min
To go live
0
Adversarial tests per deployment
✓
Citation verification available
0-1
Confidence score on RAG-grounded responses

Go Live in Under 10 Minutes*

Connect one source, configure your bot, and deploy. All safety layers are active from the start.

~2 min

Connect

Link your Notion workspace, Google Docs, or upload files. We index everything automatically.

~3 min

Configure

Set persona, tone, authority levels, and topics. Security tests run automatically.

~5 min

Deploy

Paste a small embed snippet (two lines of code), run a test chat, and go live.

*10 minutes = basic deploy (connect 1 source + embed widget). Advanced rollout (policies, escalation tuning, QA) may take longer.

The Hallucination Problem

The cost of one wrong answer in customer support.

Damaged Trust

A customer who receives a confidently wrong answer loses faith in your entire support system. Trust is hard to earn and easy to destroy.

Legal Liability

Fabricated answers about pricing, policies, or product capabilities create legal exposure. An AI that invents terms or guarantees can commit your company to obligations that don't exist.

Brand Erosion

Every hallucinated answer that reaches a customer is a brand failure. Screenshots of AI gone wrong spread fast and damage reputations permanently.

Generic chatbot builders that wrap GPT with a system prompt offer no protection against hallucination. They can't verify their own answers, they don't cite sources, and they have no way to measure how often they're wrong. Rovixal is built differently.

The 5-Layer Defense System

Each layer independently prevents a different class of hallucination. Together, they create a defense-in-depth system that no single point of failure can bypass.

Layer 1

RAG Grounding

Every answer is grounded in your documentation via semantic search. The AI never generates from memory alone -- it retrieves relevant content from your knowledge base first, then synthesizes a response anchored to real sources.

Semantic vector search ensures contextual relevance, not just keyword matching.

Layer 2

Citation Verification

Claims in RAG-grounded responses are traced back to specific source documents. Unverified citations are excluded from source attribution.

Unverified citations are excluded from source attribution. Low-confidence responses can trigger automatic escalation to human agents.

Layer 3

Confidence Scoring

Every response receives a 0-1 confidence score based on semantic similarity to source documents. Low-confidence responses trigger automatic escalation to human agents instead of guessing.

Configurable thresholds let you control the tradeoff between automation and human oversight.

Layer 4

Authority Weighting

Sources are classified into three authority levels: PRIMARY (official docs), SECONDARY (internal guides), and REFERENCE (supplementary). Authoritative sources dominate answer generation.

Official documentation always outweighs informal notes, ensuring answers reflect your canonical truth.

Layer 5

Freshness Tracking

Every document is tagged with a freshness status: CURRENT, AGING, or STALE. Stale content is deprioritized in retrieval results. Expired content is excluded entirely from answer generation.

Customers never receive answers based on outdated documentation you forgot to remove.

Retrieval Pipeline Architecture

Every question flows through a 9-stage pipeline before the customer sees an answer. Here is the full path from question to verified response.

Question
User input
Embedding
Vector encoding
Semantic Search
Vector search
Authority + Freshness Re-ranking
Source scoring
Source Selection
Top-k retrieval
LLM Generation
Grounded synthesis
Citation Verification
Claim validation
Confidence Scoring
Threshold check
Response
Verified answer

Knowledge Gap Tracking

Rovixal tracks the questions it can't answer and surfaces them in analytics, ranked by frequency — so your team can close the gaps. Included on every plan.

Unanswered questions logged automatically
Ranked by frequency so you fix what matters most
Starts from your first conversation
Included on every plan — Free, Starter, Pro, Enterprise

Red-Team Testing Process

55 adversarial tests across 5 attack dimensions run on every deployment. These are not optional. They are deployment gates.

0
Tests

Adversarial attacks run against every deployment

0
Dimensions

Prompt injection, retrieval edge cases, confidence failures, multi-turn manipulation, tenant isolation

0%
Deployment Gating

Every test must pass. No exceptions. No manual overrides.

If any test fails, the deployment is blocked automatically. Your customers never interact with an AI that has not passed the full adversarial test suite.

Trust Score: Continuous Monitoring

The Rovixal Trust Score is a weighted composite metric computed from 6 dimensions. It gives you a single number representing your AI's reliability -- and it updates on every deployment.

Source Grounding
Hallucination Resistance
Citation Accuracy
Refusal Accuracy
Injection Resistance
Consistency

Deployments that fall below the minimum quality threshold are blocked. Your Trust Score is visible in the dashboard at all times.

Trust Score (Preview)
0%
Trust Score

Example score shown. Connect your knowledge sources to generate your real Trust Score.

Rovixal vs. GPT Wrappers

Most chatbot platforms are thin wrappers around GPT with a system prompt. Here is what they are missing.

Generic GPT Wrapper

  • No citation verification
  • No confidence scoring
  • No injection defense testing
  • No source authority weighting
  • No freshness tracking
  • No deployment gating
  • No knowledge gap tracking

Rovixal

  • Citation verification available for RAG-grounded responses
  • Confidence-guided responses with auto-escalation
  • 55 adversarial tests per deployment
  • 3-tier authority weighting (PRIMARY / SECONDARY / REFERENCE)
  • Freshness lifecycle (CURRENT / AGING / STALE)
  • Automatic deployment gating on test failure
  • Knowledge Gap Tracking on every plan

Deploy AI support with built-in hallucination safeguards.

5 defense layers. 55 adversarial tests. Citation verification available on every plan. Go live in under 10 minutes — start free.

Get Started FreeVisit Trust Center

Free plan includes confidence-guided responses, Adversarial Testing, and Knowledge Gap Tracking.